Earlier this week a couple, James Moehle and Angela Huckaby, returned home from their vacation to Hawaii. The couples luggage was lost, they made a claim at the baggage claim department of American Airlines at the George Bush Intercontinental Airport (IAH), the bags eventually showed up but with a very distasteful note.
There was a note left on the lost luggage receipt from AA which read “Please text, deaf and dumb.” The couple is deaf calling them dumb went beyond the scope. In the past calling someone ‘dumb’ was a way to refer to an individual who could not speak but nowadays it is considered rude and offensive.
Mr. Moehle wrote a letter to American expressing his frustration and how offended his partner and him felt by the note. American Airlines responded to his letter by saying…
We apologize to Mr. Moehle and Ms. Huckaby. It was clearly a very poor choice of words. We’re confident there was no ill will, but we’ll be looking into this further and will be following up with our team members at IAH and the contractor that provides our baggage delivery services.
Mr. James Moehle’s mother believes that the response they received from the airline is dismissive and did very little to fix the problem. James lost his hearing when he was 17-months after suffering from spinal meningitis, a disease which was expected to have left him dead. James is currently 34 years old and this was his first trip aboard a plane and his first vacation in 16 years.