Passengers: Delta Flight Attendants “Fat, Worn Out, Old”
A new real-time feedback, Delta Pulse, that was created by Delta Airlines with the hope of improving its service, but the feedback system has led to a number of abusive comments about flight attendants on the flight.
Gailen David, a former flight attendant, detailed some of the comments on his blog, www.savvystews.com. Some of the comments by passengers include:
“You have too many old, worn out and overweight flight attendants on this flight. There are also a few who are clearly “alternative lifestyle”. It sure makes flying Delta less enjoyable.”
“I f–king hate this airline and your s–tty flight attendants especially the ugly ones on my flight today”
“The aisles are too narrow on your planes and my elbows kept getting bumped by the pudgy flight attendant who couldn’t control the movement of her ass”
David includes other abusive messages received about the appearance of the airline’s flight attendants.
People like David have complained that Delta didn’t provide the proper filters to prevent the sort of abusive comments that have become publicized. David has called on the airline to discontinue the system until it has worked out the issues with the filters, which would allow the airline to prevent the sort of comments above from being submitted.
I tend to think, while these comments are disgraceful, that they are probably more the exception than the rule. David included six remarks on his website, and I haven’t found anything that shows how many similar comments that have actually been submitted, but I tend to think the majority of comments are not related to the physical appearance of the flight attendants. Additionally, I tend to think that putting too many filters on a customer feedback service could be a disservice to the intentions of the program. I think the airline should except that there are nasty people out there that will say horrible things, but the net gain in having a solid feedback system is essential to improving Delta’ customer service.