US Airways has always been known to have a horrible IT system, but their IT flaws have just caused me a first class upgrade. I used The Jetsetter’s Homestead’s guide to reciprocal upgrades for American elites flying on US Airways to upgrade to first class, or to at least request an upgrade. It’s a great guide on how to upgrade successfully when flying US Airways.
I have a flight to PDX tonight on US Airways and last night my friend and I both checked in as soon as check-in became available. Unfortunately, no first class seats were available at the time of check-in. My friend and I both signed up to be placed on the airports upgrade list for first class.
I was first on the list, my friend was second. Both of us are American elite members. Earlier today he decided to check where he stood on the list and noticed an open seat in first class. He rushed to take the seat and succeeded in claiming it.
Thankfully, it was my friend who got the seat and not somebody else who was unknown to me and checked in after me. US Airways’ IT is quite laughable, how someone can jump the list and claim a first class seat is beyond me. I understand they are still working out the “kinks” with the merger but at least finish the enhancements you make.
When I reached out to US Airways on Twitter they thought the issue was “curious” and asked that I contact US Airways directly via their contact us form online.
I’m shorter than my friend so I was already planning on giving him my upgrade anyway but this sort of flaws drive me bonkers. What bothers me the most is the potential for this happening when flying alone or to someone else who requests an upgrade but has it taken from under their nose due to an IT flaw.
Have any of you had a similar experience with reciprocal upgrades?