The Intercontinental Just Cancelled My $136 Overwater Villa In Bora Bora
Earlier this week, I wrote about a tremendous deal I got on an overwater villa at the Intercontinental Bora Bora & Thalassos Spa. I made the booking through booking.com for six nights at a rate of only $136. This morning, I received word the hotel cancelled the booking.
Of course, I was excited about the prospect of getting to visit Bora Bora and stay in an overwater villa at that incredible rate. But at the time of booking, I knew full well there was a good chance they would not honor this rate. After all, a six-night stay at the same hotel was selling for nearly $10,000 the day after I got my amazing rate. It did seem to good to be true, and in fact, it ended up being just that.
The Cancelled Booking
I booked the Diamond Otemanu Overwater Village, which has beautiful views of both the blue waters and Otemanu Mountain. The villa has about 700 square feet of inside space and over 300 square feet of outside space. The room has direct access to the ocean.
The booking was for six nights, which means it cost me about $23 a night. And that rate even included breakfast!
This morning, I woke up to an email from Booking.com saying the Intercontinental Bora Bora had a technical issue that gave me an invalid rate. Here’s part of the email I received from Booking.com:
We wanted to let you know that the hotel for which you have made a reservation recently experienced a technical issue. As a result, your reservation was made with an invalid rate.
On behalf of the hotel we unfortunately have to ask you to make a new reservation via our platform, for which you will be offered the correct rates. Your original reservation will be automatically cancelled.
Sure enough, right after this email I received an email from the hotel saying my reservation was cancelled. They encouraged me to visit their website to rebook (of course, at a significantly higher rate!).
At the time of booking, I really had nothing to lose. I wasn’t going to run and book a flight in the near future. When you get something that resembles an error rate or fare, it’s good to hold off further planning to see if the company will honor the rate.
Of course, there is also the difficulty with international travel and the number of unknowns with coronavirus. It’s hard to say what the traveling situation in Bora Bora will be at the end of December.
But I thought it was still good to get it booked. It wouldn’t be the first time that a company honored an error rate, and there was always a possibility they would have honored it. The room was cancellable up until 30 days before the stay, so I also had the option to cancel in the future.
Bora Bora is opening to tourists again on July 15, 2020. The island is requiring a COVID-19 test 72 hours before arrival. They also require international health insurance.
Unfortunately, my great rate for a six-night stay at the Intercontinental Bora Bora & Thalassos Spa was cancelled this morning. I expected that would be the likely outcome, but I was still holding out a little hope!