American Airlines gives their elite flyers (Gold, Platinum and Executive Platinum) 8 certificates, also known as AAplause Certificates, which are used by flyers to recognize the outstanding service provided by an American Airlines employee.
If a customer appreciates the excellent service of a reservations agent, gate agent, flight attendant, co-pilot, pilot or any other employee of American Airlines or American Eagle they can give the employee one of these certificates. In previous years these certificates allowed the employee to enter a raffle to win cash, electronics or free trips (miles).
However, nowadays the employees can only use it to enter a raffle which gives them a chance to win 25,000 miles – which is enough for a free domestic round trip in coach. Although the value of the AAplause certificates has diminished, the employees still enjoy receiving them because it lets them know that they are doing a good job. Everyone loves to get recognized for a job well done and these certificates are meant to demonstrate just that. Usually the employee will thank you profusely and be very happy about the certificate, they are usually more happy that you recognize their good work than the chance to win 25,000 miles.
Alternatively, if you do not have any more certificates left you can leave a compliment by emailing American’s customer service team. If you would like more certificates (only for elite members) simply call the AAdvantage Desk and ask for a few more.
You can either give the employee the certificate in person or send it by postal mail to:
Attention: Employee Recognition
P.O. Box 619612, MD 2400
DFW Airport, TX 75261-9612
Once the employees receive the certificate they can register it by logging onto jetnet.aa.com and clicking Above & Beyond.