American Airlines Customer Service – Quick Response

Almost two weeks ago I took a flight from Washington, D.C. to Miami, FL where I was unfortunate enough to encounter two of the rudest flight attendants I have ever flown with.

I contacted American Airlines Customer Support via AA.com and complained about the incident. The email was sent at 10:22am and by 10:26am an AAdvantage agent was calling me to apologize and discuss the situation further. I wasn’t expecting the call, it was early (for me) and so I tried to keep it as brief as possible. Of course, we covered the core issues and all that jazz.

I was pretty amazed at their 4-minute response time. I’ve never witnessed something like that. American has either improved their customer service for AAdvantage members or they have an overstaffed department now because of the merger.

What did I complain about? Nothing important really. Two flight attendants were rude to a few passengers (and myself) during the flight for using the bathroom. The seat belt sign was off but it was an inconvenience for them I guess. One of them gave me attitude and was blatantly rude to me so instead of arguing with someone who might’ve had a bad day I took to AA.com to vent.

This was the first time in a while that I had flown coach, I was in the Main Cabin Extra seats at the front of coach, 8A on a B738. I could have been that asshole who uses the first class bathroom when flying coach but I hate when people do that so I walked all the way to the back. And that is how it all started.