American Airlines to modify first class meal policy following complaints

According to View From the Wing and One Mile at a Time, American Airlines will be modifying their first class meal policy that originally took effect on September 1, 2014 following considerable amounts of complaints regarding the Sept 1, 2014 changes.

The new first class meal changes are:

• Adding exception markets that had previously been removed:
  • DCA/IAD-MIA;
  • ORD-AUS; and
  • DFW-MEX.
• First class meals will be brought back to those flights that are over 2 hours and 30 minutes but under 2 hours and 45 minutes, even if the flight is under 1,000 nautical miles.
• American will bring back Ice-Cream deserts on flights over 3 hours and 30 minutes.
• On flights between 2 hours and 2 hours and 30 minutes, American will offer warm nuts and higher quality sandwiches.
• Overall, improve the qualify of the meals offered in first class. Including the chicken.

It looks like American listened to their upset customers and made adequate changes. The biggest ‘upgrade’ for me is DCA-MIA being added as an exception. Hopefully American continues to listen to their customers’ feedback moving forward.

According to the above mentioned bloggers, the changes to the exception markets will be effective as of October 16, 2014 with the other changes starting in phases as of November 1, 2014.

The new changes will hopefully mean that the sandwich pictured below will vanish!